Workforce Planning in IT Infrastructure

  • December 6, 2023

Strategic approaches to workforce planning in Infrastructure Teams are crucial. Beyond the foundational use of tools like the Competency Matrix for skill mapping, comprehensive workforce planning encompasses a nuanced strategy to align the IT infrastructure team with future technological trends and organisational needs. 

Workforce Planning for IT Infrastructure Teams

Creating an IT infrastructure team that supports current operational needs and is ready for future challenges requires a multifaceted approach, focusing on assessing current capabilities, anticipating future needs, and fostering an environment of continuous learning and adaptability.

Evaluating Current IT Infrastructure Capabilities

Alignment with Organisational Objectives

Begin by ensuring your IT infrastructure strategy is in sync with your organisation's broader goals. This alignment is critical in identifying the requisite skills and competencies, whether enabling digital transformation, ensuring business continuity, or supporting growth.

Detailed Skills Inventory through the Competency Matrix

Leverage the Competency Matrix to conduct an in-depth analysis of your team's skills. For an IT infrastructure team, this could include:

  • Technical Skills: Expertise in network architecture, including TCP/IP, VPNs, and firewalls; proficiency in cloud services (AWS, Azure, Google Cloud); knowledge of virtualisation technologies (VMware, Hyper-V); and understanding of storage solutions (SAN, NAS).
  • Cybersecurity: Familiarity with security protocols, intrusion detection systems (IDS), intrusion prevention systems (IPS), and cybersecurity frameworks (NIST, ISO/IEC 27001).
  • DevOps and Automation: Skills in automation tools (Ansible, Puppet, Chef) and CI/CD pipelines to enhance operational efficiency.
  • Soft Skills: Strong communication skills for articulating infrastructure needs and strategies, problem-solving skills for troubleshooting issues, and leadership qualities for managing cross-functional teams.

Future-Proofing IT Infrastructure

Anticipating Changes

Stay ahead of technological trends that could impact your IT infrastructure, such as adopting IoT devices, advancements in artificial intelligence and machine learning, or shifting towards edge computing. How will these trends alter the skills needed within your team?

Recruitment Versus Skill Development

Decide on the balance between recruiting new talent with specialised skills and upskilling existing team members. For emerging areas like cloud-native architectures or blockchain, it might be efficient to recruit specialists. At the same time, existing staff could be trained in areas like cybersecurity enhancements or advanced network management.

Flexibility and Continuous Improvement

Adaptive Frameworks

Embrace agile methodologies and flexible frameworks within your IT infrastructure operations to quickly respond to changing needs and integrate new technologies, enhancing resilience and agility.

Create a Culture of Learning

Foster an environment where continuous professional development is encouraged, providing access to training in the latest IT infrastructure technologies, certifications (e.g., CCNA, AWS Certified Solutions Architect), and opportunities for attending industry conferences.

Workforce Planning Tools

To effectively navigate the complexities of IT infrastructure workforce planning, incorporate the following strategies:

Professional Development

Develop comprehensive training programs that strengthen current capabilities and prepare for future technology integrations. For instance, team members with basic networking skills could be offered advanced training in network security. At the same time, system administrators might benefit from certifications in cloud management.

Succession Planning

Utilise insights from your Competency Matrix to identify key personnel for leadership development and succession planning, ensuring the continuity of expertise and leadership within your IT infrastructure team.

Performance and Objective Management 

Align performance management processes with the strategic objectives of your IT infrastructure, setting clear, measurable KPIs that reflect operational excellence and strategic contributions to organisational goals.


Advanced workforce planning in IT infrastructure is about more than just preparing for the technological needs of today; it's about anticipating the future and building a team that's resilient, adaptable, and aligned with the evolving landscape of IT. By conducting a thorough skills inventory, planning strategically for technological advancements, and fostering a culture of continuous learning and innovation, your IT infrastructure team can become a cornerstone of organisational success, ready to navigate the challenges and opportunities of the digital age.