Application Support Salary Guide

SALARY BY STATE
  • Entry Level $80,000 AUD
  • Mid Level $100,000 AUD
  • Senior Level $120,000 AUD

Summary

  • Deliver technical support for specific software or applications to customers, both internally and externally.
  • Identify, diagnose, and resolve application issues to ensure optimal performance and usability.
  • Escalate unresolved issues to appropriate internal teams or software vendors.
  • Document and monitor resolution progress and provide status updates to impacted parties.
  • Work closely with the development and product teams to understand new product features and rollout plans.

Key Skills Required:

  • Proficiency in application troubleshooting.
  • Familiarity with programming languages and database management.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and prioritise¬†tasks.
  • Knowledge of ITIL or other support methodologies.

Standard Industry Training

  • ITIL Foundation certification.

Interview Questions for Application Support Candidates?

  1. Describe a situation when an application issue you were supporting had a significant business impact. How did you handle it?
  2. How do you prioritise support requests when multiple applications have issues simultaneously?
  3. Explain a time when you collaborated with a development team to rectify an application issue.
  4. How do you manage expectations and communications when providing support for a critical issue?
  5. Describe your process for documenting and reporting application issues and resolutions.
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