ERP/CRM Administrator

Summary 

• Manage and maintain the organisation's ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems. 
• Coordinate with various departments to ensure the ERP/CRM systems meet business needs and objectives. 
• Perform system upgrades, patches, and ensure integrations run smoothly. 
• Train staff on the efficient use of ERP/CRM systems to improve business processes. 
• Troubleshoot and resolve any ERP/CRM related issues to minimise downtime.

Key Skills 

• In-depth knowledge of ERP and CRM platforms such as SAP, Oracle, Salesforce, or Microsoft Dynamics. 
• Strong analytical skills to customise ERP/CRM solutions for complex business requirements. 
• Experience with database management, including SQL queries and data analytics. 
• Proficiency in system administration and user access control within ERP/CRM environments. 
• Ability to provide training and support to end-users.

Standard Industry Training 

• Certified Administrator for specific ERP/CRM platforms (e.g., Salesforce Certified Administrator). 

Interview Questions for ERP/CRM Administrators

1. How do you ensure data integrity within an ERP system?
2. Describe your experience with customising a CRM system to fit unique business processes.
3. How do you handle user access and permissions within an ERP system?
4. What methods do you use to train staff on new ERP/CRM features or updates?
5. Can you provide an example of a complex problem you solved within an ERP/CRM system?