ERP/CRM Architect

Summary 

• Lead the design and implementation of ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) architecture to align with business strategy. 
• Evaluate and recommend ERP/CRM platforms that best fit the organisation's needs. 
• Develop a roadmap for ERP/CRM system integration, migration, and enhancement. 
• Ensure system architecture supports scalability, reliability, and performance requirements. 
• Oversee the work of development teams to ensure adherence to architectural standards.

Key Skills 

• Extensive knowledge of ERP/CRM systems like SAP, Oracle, Microsoft Dynamics, or Salesforce. 
• Strong understanding of system integration patterns, APIs, and middleware. 
• Experience with database design, data migration, and complex data analysis. 
• Proficient in designing secure, high-availability system architectures. 
• Skilled in leading cross-functional teams and communicating technical concepts to non-technical stakeholders.

Standard Industry Training 

• Certifications in leading ERP/CRM systems (e.g., SAP Certified Technology Associate, Oracle ERP Cloud Architect, Salesforce Technical Architect). 
• TOGAF (The Open Group Architecture Framework) Certification.

Interview Questions for ERP/CRM Architects

1. What are your considerations when designing the architecture of a new ERP/CRM system?
2. Can you provide an example of how you integrated a legacy system with a modern ERP/CRM solution?
3. Describe a time you had to make a significant architectural decision and the outcome of that decision.
4. How do you ensure that the ERP/CRM architecture is adaptable to future business changes?
5. Explain your approach to balancing customisation with system performance and stability.