ERP/CRM Functional Consultant Salary Guide

  • Entry Level $110,000 AUD
  • Mid Level $145,000 AUD
  • Senior Level $180,000 AUD


  • Analyse business requirements and translate them into ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) system configurations. 
  • Act as a liaison between business stakeholders and technical teams to ensure accurate implementation of features. 
  • Conduct gap analysis to determine system customisations needed for fulfilling business objectives. 
  • Provide expert advice on ERP/CRM best practices and optimisation strategies. 
  • Facilitate user training and support post-implementation to ensure effective adoption of the ERP/CRM systems.

Key Skills 

  • Deep understanding of business processes and experience in configuring ERP/CRM systems accordingly. 
  • Ability to map business requirements to system functionalities and identify custom development needs. 
  • Proficient in documenting processes and creating detailed functional design documents. 
  • Strong communication skills to effectively gather requirements and train users. 
  • Experience with at least one leading ERP/CRM system such as SAP, Oracle, Microsoft Dynamics, or Salesforce.

Standard Industry Training 

  • Certification in relevant ERP/CRM systems (e.g., Microsoft Certified: Dynamics 365 + Power Platform Functional Consultant). 
  • Training in business analysis and process optimisation. 
  • Workshops or certifications in project management methodologies, such as PMP or PRINCE2. 
  • Courses in data analysis and reporting within ERP/CRM environments. 
  • Continuous education in change management and system adoption strategies.

Interview Questions for ERP/CRM Functional Consultants

  1. How do you handle discrepancies between client expectations and system capabilities?
  2. Describe a successful ERP/CRM implementation project you've worked on and your role in it.
  3. How do you approach training and support for users new to an ERP/CRM system?
  4. What strategies do you employ to ensure smooth system upgrades and migrations?
  5. Can you talk about a challenging business problem you solved using ERP/CRM configuration?
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